What is a self-performing facility maintenance team?

MaintenX has become one of the largest and most reputable facility maintenance teams in the nation, in part because of our self-performing maintenance technicians. Unlike traditional facility maintenance teams who employ workers under the corporate belt, we hire subcontractors who independently perform HVAC, plumbing, electrical, and roofing repair in 20 states across the U.S.

This is not the typical model, but it works well for us for many reasons. Below are some of the most frequently asked questions we receive about our self-performing subcontractor network, and what you can expect from your MaintenX team:

How does a self-performing maintenance service work?

MaintenX operates under a self-performing contractor format, in which our contractors handle service independently based on their own skills and availability. Unlike a traditional office, we allow our workers the freedom and flexibility to take on service requests as they are able to, while utilizing MaintenX training, equipment, and service vehicles. This cuts out the middleman and allows for an enriched work environment where quality service is the most important part of the job.

How do we keep track of work orders?

Once we receive a service request, we are able to track the progress of your request every step of the way. We ensure a team is dispatched in a reasonable time frame and will receive updates to ensure your service request is completed to your satisfaction. Using a state-of-the-art Work Order Inception Center, we can also provide customer service support for issues with work order management.

How do we ensure quality control of service?

With a self-performing maintenance team, you may wonder, “How do you know if your technicians are performing to your standards?” With our work order technology, we are able to track the performance of individual technicians and maintenance teams to compare performance against SLAs compliance and our own company KPIs. This gives you the peace of mind to know that no matter what team is sent to your door, they are performing to the MaintenX standard every time.

We believe that by empowering our maintenance team to do their best work, you can get the best service. To learn more about our self-performing contractor network and available MaintenX services in your area, contact us today!

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