MaintenX New Customer FAQs

MaintenX is one of the largest and most-trusted maintenance subcontractor networks in the United States. We provide customers with efficient, quality service every single time with dedication to safety and turnaround time. If you are thinking about hiring MaintenX, click here to learn more about our offers and services. 

If you’re a new customer, welcome to MaintenX! We are eager to help you accelerate your preventative maintenance plan and provide the best in class service for emergency maintenance and repairs. 

Below are a few of the most commonly asked questions by new customers: 

What is your protocol for emergency maintenance?

MaintenX has a dedicated phone number and email for emergency maintenance requests. Our phones and work order request system is manned 24/7 to ensure that your emergency request is seen first and addressed immediately. To report an emergency, click here

What is the protocol for preventative maintenance?

Preventative maintenance services are a little different from emergency maintenance requests. We plan these strategically with your facility manager to maximize time and ensure proper safety during these repairs or maintenance services. Preventative maintenance includes planning and preventative care for roofing, electrical, HVAC, and plumbing systems. 

What repair services do you offer?

MaintenX specializes in roofing, plumbing, HVAC, and electrical repair and preventative maintenance. Some of these services include: 

  • Complete roof replacement
  • Vertical roofing waterproofing
  • Roof restoration 
  • Total HVAC/R repair and restoration including air conditioning, dehumidification, refrigeration, ice machine, and exhaust equipment
  • Sewer locating and maintenance
  • Hydro-jetting drain lines
  • Backflow testing
  • Lighting and power supply replacements
  • LED upgrades
  • Emergency lighting
  • Hurricane/storm preparedness and emergency response
  • And many more!

What installation services do you offer?

MaintenX doesn’t just repair the old; we can also install a variety of commercial appliances and equipment needed for facilities of all sizes. Some of our installation services include: 

  • New roof construction and metal roof fabrication
  • HVAC/R installation (ground and rooftop)
  • Water heater 
  • Toilet and faucet 
  • LED lighting
  • Emergency generator

What industries do you serve?

MaintenX serves commercial facilities across 13 states. While we are available for work requests in virtually any commercial facility, we specialize in retail, healthcare, and restaurant maintenance.

How do you manage work order requests?

MaintenX uses a software-based work-order management system to ensure accuracy, consistency, and speed in dispatch. When your work-order request is submitted online, we will delegate a local team and dispatch as quickly as possible for emergency repairs. 

MaintenX works hard to provide the best service for new and existing customers alike. If you’d like to learn more about the benefits of working with MaintenX, contact us today!

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