5 Maintenance Red Flags Your Customers Won’t Ignore

As a business owner, you are constantly switching roles, from salesperson to handyman to marketing expert and everything in between. When everything ultimately falls on your shoulders, it’s easy for smaller things like building maintenance to fall through the cracks. However, neglecting your facility maintenance can come back to bite you, as customers notice these issues much more readily than you might on a day-to-day basis. 

The maintenance of your building is a direct reflection of the reputation of your business in the customer’s eyes. If you want to make a great first impression, you must make sure these common maintenance issues are not happening at your store.

Leaks in the bathroom

Leaking faucets are a major red flag for any business. They not only make your bathrooms look old and outdated, but can cause rust, mildew stains, and wet spots on the floor that ruin an otherwise positive customer experience. Luckily, these are very easy to fix with one call to your MaintenX plumber. 

Damaged flooring

Old or dirty floors signal to customers that a building is not well-kept, and can make some customers walk out the door almost immediately. This is why proper flooring maintenance and the right selection of flooring material are essential for businesses. A floor that is not made to withstand your operations (such as old wood flooring for a busy restaurant) can make your business look run down even if the rest of the facility is properly maintained.

Pest problems

Pest problems are unacceptable for customers. While your landlord will likely schedule pest control services for your facility, you need to also be mindful of maintenance issues that can lead to pest invasions. Water damage and unclean kitchen practices can invite pests inside, making them more difficult to control with regular pest control. Keeping food and water damage out of your facility is the best prevention method you can do for your building. 

Out of order toilets

While you may not be able to fully prevent toilet issues, you should make every effort to fix them as soon as possible. An out-of-order toilet is not only an inconvenience, it can make your facility look more run-down than it actually is. Call your MaintenX plumber as soon as you experience toilet issues to ensure it’s back up and running by the next business day if possible. 

A low performing HVAC system

On a summer day, the best feeling is walking into a cold store to shop and escape from the heat. If you have a poorly functioning HVAC system, customers will be immediately disappointed when they walk into your building. An HVAC system that can’t keep up with the outside heat is in desperate need of maintenance and has likely not been following a preventative care protocol. Fix this issue for employees and staff by scheduling a consultation with your MaintenX team. 

MaintenX offers preventative maintenance and repairs for all types of businesses, from restaurants to retail, medical facilities, and more. To improve the customer experience and your business’ reputation, contact MaintenX to fix these issues within your building. 

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