Top Three Maintenance Issues That Drive Customers Away

For most small businesses, appearances are everything. The way your building is presented makes just as much of an impression on the customer as the quality of products and services. This is true for any business, whether you’re a retail or restaurant space, medical facility, or industrial complex. To make a great impression on clients, it’s important that your building is clean and in peak working condition every day. However, maintenance issues can easily get in the way of this goal.

Below are the top three maintenance issues that customers will automatically notice, and how you can prevent them from ruining your reputation.

Leaks in the restroom.

Restrooms are a critical part of your building’s operation. They often serve as a representation of how you operate your facility – if it is clean and tidy, your clients will know you take pride in your building. However, if the restroom is dirty, low stocked, or has leaking faucets, they will know you aren’t interested in maintaining a clean appearance. Don’t let something as simple as a faucet leak ruin your reputation with a customer. Call your MaintenX plumber instead to fix the leak the same day.

An overworked HVAC system.

In Tampa, Florida, where MaintenX is headquartered, many of our clients struggle to keep up with the A/C in the summertime. If they have an older or outdated system, they may have to run the A/C to keep the building cool at all, and it is typically still noticeably warm to customers. On a hot day, the last thing your customers want is to walk into a hot building. Make sure you schedule regular HVAC preventative care services to maximize your HVAC system’s performance.

Dirty flooring.

You may think that floor cleaning can be put on the back burner because it’s not at eye level to your customers, but this couldn’t be further from the truth. It doesn’t matter what type of flooring you have – carpet, hardwood, marble, or basic tile – customers will notice if it is scuffed or stained in any way. Investing in daily cleaning as well as a high-quality floor installation can ensure your building looks presentable to customers.

MaintenX offers preventative maintenance, repair, and installation services for businesses across the U.S. If you are looking for ways to improve the customer experience, talk to your MaintenX team about a preventative maintenance program that can improve efficiency and performance across the board.

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